FREQUENTLY ASKED QUESTIONS

Our FAQ's

  • What Is Civitas Online?

    Civitas online is an online exercise platform, designed for individuals to workout at home or on-the-go. It is for anyone and everyone, with minimal kit available or gym equipment at your peril. There is a programme to suit everyone!

  • How Do I Sign Up?

    Head to our homepage and click the ‘Sign Up’ tab in the right hand corner, or click the following link: https://www.civitas-online.com/sign-up/
    Once you are a member, you will have access to our private members portal, coaching feedback 24/7 and an online community!

  • How Long Do I Have To Sign Up For?

    No minimum ties! We offer a month-to-month rolling contract. All we ask is that you provide 30 days cancellation notice should you wish to cancel. You can provide notice by emailing: workout@civitas-online.com

  • What Equipment Do I Need?

    The minimum we ask is 1 piece of equipment. 
    This can be a dumbbell, kettlebell, barbell or a sandbag.
    If you have more than 1 piece then you can vary your workouts with our different programmes available (ME, SE, LE) 
    We give modifications/substitutions for every movement in our daily programming, so no matter what you have, you can get a good workout in.

  • How Do I Speak To A Coach For Help?

    Coaches are always available for help 24/7 and can be contacted via email at workout@civitas-online.com.
    The private Facebook Members page also has a community of coaches who are always more than willing to help.

  • How Do I Get Access To The Facebook Members Page?

    Once you have completed the sign up, please request to be added to the Facebook group – Civitas Online Members.
    We will ask a few questions before accepting requests to authenticate your membership.

  • How Do I Update My Payment Information?

    We use Paypal for all transactions, therefore you will be required to update your Paypal account on their website with all new payment information.

  • How Do I Cancel My Membership?

    Please email workout@civitas-online.com to provide 30 days notice to cancel your membership.

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    MEMBER TESTIMONIAL

    MEMBER TESTIMONIAL

    Darcy

    “Civitas Online has enabled me to workout everyday from home around studying for university. The video demo’s and live workouts are very simple to follow and the online community and support from the coaches helps to keep me motivated”